Company Policy
Billing Policy
Private Bookings
- Full payment is required at the time of booking.
- Bookings are not confirmed until payment is received.
- Card details may be held securely for any additional charges (waiting time, parking, route changes).
Corporate Bookings
- Approved corporate account clients are invoiced monthly with 14-day payment terms.
- New corporate clients may be required to make advance payment or provide card details until an account history is established.
Weddings & Specific Events
- A 30–50% non-refundable deposit secures the date.
- The remaining balance is due 14 days before the booking date.
Airport Pick Up Policy
All inbound flights are monitored real time.
30 minutes complimentary waiting time is included, commencing from the actual landing time.
After the initial 30 minutes, waiting time is charged in 15-minute increments at a reduced rate of £60 per hour (£15 per 15 minutes) plus any additional airport parking.
In the event of a flight delay exceeding 2 hours from the original scheduled arrival time, the booking may be subject to cancellation due to driver availability. At this point we will contact the customer to discuss available options and alternative arrangements where possible.
Flight delay protection available upon request.
Cancellation Policy
To ensure the availability of vehicles and drivers, bookings are reserved exclusively for the scheduled time requested. As short-notice cancellations make it difficult to reallocate diary time, the following cancellation terms apply:
More than 72 hours before the scheduled pickup time: Full refund of the total booking value.
Between 48 and 72 hours before the scheduled pickup time: 50% of the total booking value is chargeable.
Within 24–48 hours of the scheduled pickup time: 100% of the total booking value is chargeable.
Cancellation time is calculated strictly from the scheduled pickup time.
All refunds apply to the total booking value, not deposits only.